Hotel Manager

Key Responsibilities Student Engagement & Support • Serve as the first point of contact for all student inquiries, concerns, and requests. • Provide guidance and information about residence facilities, rules, and services. • Foster a supportive, approachable, and professional atmosphere in the residence. Operations & Inspections • Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance. • Report and escalate maintenance issues to contractors/maintenance teams. • Follow up on outstanding repairs and ensure timely resolution. • Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming. Cleanliness & Standards • Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness. • Coordinate with cleaning staff to ensure daily schedules are adhered to. • Monitor and enforce compliance with hygiene and safety protocols. Administration & Reporting • Maintain logs of student issues, maintenance requests, and inspections. • Provide daily/weekly reports to management on residence operations. • Assist with check-ins, check-outs, and room inspections at the start/end of leases. Skills & Competencies • Strong background in hotel or hospitality management. • Excellent interpersonal and communication skills. • Professional, approachable, and service-oriented demeanor. • Superior organizational and problem-solving abilities. • Ability to manage multiple tasks under pressure. • Eye for detail with a high standard for cleanliness, service, and presentation. Qualifications • Proven experience in hotel management, front-of-house, or hospitality leadership roles. • Previous experience in premium student housing is advantageous. • Strong administrative and reporting skills. • Familiarity with maintenance processes and building operations. • Must be flexible to work occasional evenings/weekends when required. Performance Indicators • High levels of student satisfaction and positive feedback. • Timely resolution of maintenance and service issues. • Consistent cleanliness and upkeep of residence spaces. • Accurate reporting and proactive problem-solving. • Delivery of service standards comparable to a high-end hotel

Location: Brooklyn, ZA

Posted Date: 11/24/2025