Salesforce Developer Support Specialist

Salesforce Technical Support Specialist / Administrator We’re seeking a proactive and detail‑oriented Salesforce Technical Support Specialist / Administrator to join our global GFT team. You’ll help ensure our Salesforce platform runs smoothly by supporting end users, resolving technical issues, and improving our system landscape. This role is ideal for someone who enjoys problem‑solving, continuous learning, and collaborating in an international environment. Key tasks and responsibilities First point of contact for Salesforce related queries via ticketing system Troubleshoot and resolve Salesforce issues (such as login problems, data access issues, report errors, interfaces) Support to business analysts in technical area to establish solutions and changes Provide technical advisory to our internal customers to follow best practices Support other internal IT departments Support in building up common knowledge base in team (document solutions, FAQs, and troubleshooting steps) Identify recurring issues and recommend technical or process improvements Qualifications A bachelor’s degree in Computer Science or 1 year experience in an IT position Basic SQL knowledge High level knowledge in MS Office suite Fluent English communication skills (minimum B2 level or equivalent) Excellent communication skills to provide clear and supportive information to non‑technical audience Committed to Service Delivery; ability to work autonomously and lead tasks from beginning to end Ability to prioritise multiple tasks, be proactive and work under own initiative Team oriented with good documentation habits Quick learner and interested in new technologies Nice to have skills At least 1 year of work experience in CRM tools (e.g. Salesforce) or in ERP/PSA tools Knowledge in service management (ITIL or similar) Completed Salesforce certification would be a plus Experience working in an international company Familiar with IT ticketing systems What We Offer Work‑Life Balance & Flexibility : Hybrid/remote work options, flexible schedules, and shorter workdays on Fridays Training & Development : Personalized career plans and training programs Flexible Benefits "à la carte" : Corporate allowance for meals, transport, health insurance, childcare, and training, combined with flexible compensation Relocation Package (if applicable) : Financial support, guidance, and visa sponsorship Referral Program Wellness Program : Nutrition, physical, and mental well‑being. Discounts with Wellhub. Free psychological support service Life at GFT : Smart offices, events, value awards, and inspiring talks International Corporate Culture At GFT, we believe that diversity is one of our core pillars, and we foster an inclusive work environment based on cooperation and mutual respect. We provide equal opportunities to all individuals regardless of race, cultural background, gender, age, sexual orientation, gender identity, disability, or religious beliefs. GFT has established and officially registered an Equality Plan, which outlines the measures to be implemented to achieve equal treatment and opportunities between women and men and to eliminate any form of gender‑based discrimination, should it exist. Join our global team! Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting, Engineering, and Information Technology Industries Software Development, Technology, Information and Internet, and Information Services Referrals increase your chances of interviewing at GFT Technologies España by 2× J-18808-Ljbffr

Location: Madrid, Comunidad de Madrid, ES

Posted Date: 11/24/2025