Collections Representative

Date Posted: 11/03/2025 Hiring Organization: Rose International Position Number: 490857 Industry: Financial Services Job Title: Collections Representative Job Location: Winterville, NC, USA, 28590 Work Model: Onsite Shift: Monday-Friday 8AM-9PM (8-hour shift assigned) Rotating Weekends Saturday 8AM-2PM Limited Sunday 12PM- 6PM (last weekend of month only) Employment Type: Temp to Hire FT/PT: Full-Time Estimated Duration (In months): 13 Min Hourly Rate ($): 15.00 Max Hourly Rate ($): 15.00 Must Have Skills/Attributes: Call Center, Collections Experience Desired: High Volume Call Center (2 yrs) Required Minimum Education: High School Diploma or equivalent C2C is not available Job Description Our client is seeking a Call Center-Collections Representative to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off. Required Education: • High school diploma or equivalent Required Experience: • 2 years solid call center collections experience is required to be considered • 3 years of admin experience with some call center experience can be considered • Must have a stable work history • Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint Desired Skills/Experience: • Bilingual Required Soft Skills: • Good verbal and written communication skills • Good decision-making and problem-solving skills • Good time management/organizational skills • Ability to work in a team environment • Ability to work flexible schedule, including overtime as needed Call Center Collections Representative Essential Duties and Responsibilities: • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept • Place or receive calls in priority order as established by management • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay • Navigate and interpret various screens and relay information to clients accurately and professionally • Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries • Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable • Order updated credit bureau report or initiate skip tracing process in accordance with established standards • Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards • Initiate extensions on accounts based upon written policy guidelines • Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures • Ensure that appropriate letters are sent to debtors • Process customers’ payments through electronic draft, if applicable • Process account maintenance transactions according to established guidelines Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Location: Winterville, North Carolina, US

Posted Date: 11/22/2025