Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect

Job ID: 3037381 | Amazon Web Services, Inc. Application deadline: Jan 28, 2026 This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and high technology. We’re looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE business (Amazon Connect) for the central US. The successful candidate will have overachieved throughout their career and built strong, deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role – part market maker, part operator and part general manager – and will build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments for the long term. As a self-starter willing to operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise applications. The right candidate must possess top‑of‑the‑line leadership skills with the ability to execute on key business initiatives. The role will require working with the overall ecosystem to help secure lighthouse customers, drive top‑line revenue for new services, and develop strategic partnerships. This is an exciting opportunity to drive the go‑to‑market definition and execution of AWS’s strategy for Amazon Connect for the central US. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional and enable them to take on more complex tasks in the future. LOCATIONS: Preference for Austin, TX; Chicago, IL; Atlanta, GA; New York, NY Key Job Responsibilities Drive strategic workloads to deepen business and technical relationships with customers and partners. Develop and lead a high‑performing team of sales experts and build mechanisms to enable the field organization to drive day‑to‑day interactions that identify prospects for long‑term business opportunities. Incubate new AWS Productivity Applications services, scale existing AWS services, deliver workload/solution specific domain expertise to the broader field organization, and develop repeatable, packaged solutions to solve customer challenges. Act as the voice of the customer; influence product teams to evolve products and address issues, concerns, and requests from the field. Analyze and determine key customer insights from business drivers, market trends, customer feedback, and operating metrics. Establish clear goals for the team, including quotas, and ensure effective opportunity management throughout the sales cycle. Plan and allocate resources to meet goals and quotas. About the Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Basic Qualifications Bachelor’s degree 5 years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results Leadership experience in a customer‑facing role in the CX/VDI technology industry Preferred Qualifications Exceptional people‑management skills; able to inspire and foster the right behaviors in others through leading by example (Player/Coach) Ability to motivate, encourage and coach others to develop strong relationship building and sales skills Experience working with new product/service development teams and their outbound functions Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO), building close relationships, and helping customers execute on large engagements. Experience and success in negotiating complex deals with customers and partners. Experience carrying quotas, while consistently exceeding them by doing the right thing for customers. Strong CX background with history of growing a Contact Center, VDI, or Unified Communications business. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is: Colorado: $187,000 - $252,900 annually National: $187,000 - $278,200 annually Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits/us-benefits-and-stock. 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Location: Milano, Lombardia, IT

Posted Date: 11/22/2025