Help Desk Technician with Security Clearance

Description Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Position Type: Full-Time Salary: $50k-$55k annually (depending upon experience) Work Location: Fully onsite. Essential Functions: * Excellent customer service, interpersonal, communication skills * Excellent customer technical and product support * Proficient in information technology and operations management * Gather feedback for and implement continuous improvement * Define test strategies including functional, non-functional, regression, automation, security, and performance testing * Support special projects related to client support and operations related activities * Work with development teams to improve overall processes * Work with external vendors as required * Attend all meetings as applicable and provide necessary feedback when prompted * Ability to work independently on problems and projects * Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation. * A general knowledge of Microsoft Office Applications * General knowledge of computer hardware * Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications * Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology * Able and willing to learn new as well as existing technologies * Be a contributing member of a Technical Team * Other duties as assigned or required. Requirements * CompTIA Security CE required. * 1 -3 years of Management Information Systems and Business Analytic required. Education: HS Diploma or GED required. Security Clearance: Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k, IRA) * Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short Term & Long Term Disability * Training & Development * Wellness Resources * Stock Option Plan

Location: Newport, Rhode Island, US

Posted Date: 11/21/2025