Service Manager

Key Responsibilities: Oversee daily operations of the commercial vehicle workshop, ensuring efficient and productive workflow Lead, mentor, and manage a team of technicians, service advisors, and support staff Ensure exceptional customer satisfaction and maintain professional communication throughout the service process Monitor labour efficiency, productivity, and workshop performance metrics Ensure compliance with OEM standards, dealership policies, and health and safety requirements Manage warranty procedures, claim submissions, and technical authorisations Control departmental budgets, cost management, and overall profitability Resolve technical concerns and support diagnostic and repair processes where needed Drive continuous improvement and maintain high-quality service standards Build and maintain strong relationships with customers, fleet clients, and internal stakeholders Requirements: Proven experience as a Service Manager within the commercial vehicle sector Strong technical background in heavy-duty/commercial vehicles Excellent leadership, communication, and customer service skills Ability to manage workshop performance, productivity targets, and high-volume workloads Solid understanding of warranty processes, diagnostics, and OEM compliance Experience with dealership management systems Valid drivers license What We Offer: Competitive salary and performance incentives Opportunity to lead a well-established commercial vehicle service team Supportive environment with opportunities for growth and development

Location: Tzaneen, ZA

Posted Date: 11/20/2025