Junior Helpdesk Specialist with Security Clearance

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. Duties and Responsibilities: * Assist in providing technical assistance and support related to computer systems, hardware, or software. * Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions. * Respond to email or chat messages for customers seeking help. * Walk customers through problem-solving process. * Run diagnostic programs to resolve problems. * Follow up with customers to ensure issue(s) were resolved. * Gain feedback from customers about system usage. * Run reports to determine malfunctions that continue to occur. * Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk. * Utilize Attempt First Call Resolution (FCR) for all requests received. * Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution. * Other duties as assigned Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) * We are seeking candidates who meet at least one of the following qualifications: * Bachelor's Degree in a technical IT field * 1 year of experience working in Information Technology * IT Certification (No prior experience required) * Relevant experience with the following: * Operational experience with ServiceNow * Experience within the Intelligence Community * Exhibit excellent customer service, organizational, and time management skills * Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A CE, CCNA-Security, CND, Network CE, SSCP, within 6 months of hire * TS/SCI clearance required Knowledge, Skills and Abilities: * Ability to obtain CI Poly Clearance * Ability to work Shift hours. Shift will be identified upon hire * Ability to work independently and yet be effective within a team setting * Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment * Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals * Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. * Excellent skills in Microsoft Word, Excel, and other Office applications * Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues. * Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. * Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it Additional Information * All your information will be kept confidential according to EEO guidelines. * Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $50-55k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. * Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more! D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation. Create a Job Alert Interested in building your career at D2 Consulting? Get future opportunities sent straight to your email. Create alert

Location: Saint Louis, Missouri, US

Posted Date: 11/19/2025