Warranty Specialist

Position Summary: The Warranty Technician is responsible for ensuring homeowner satisfaction by managing post-construction service requests and warranty issues in multi-family residential developments. This role involves direct interaction with homeowners, trade partners, and internal teams to assess, coordinate, and resolve warranty-related concerns efficiently and professionally. Key Responsibilities: Homeowner Support & Communication Receive and respond to homeowner service requests via designated platforms. Schedule and conduct inspections to evaluate warranty claims. Clearly communicate warrantable vs. non-warrantable items based on warranty guidelines. Provide timely updates and maintain positive homeowner relations. Warranty Issue Resolution Perform minor repairs and coordinate with trades for larger issues. Supervise and verify completion of trade partner repairs. Ensure all service requests are resolved within established timelines (e.g., 18 days). Track and follow up on outstanding deficiencies. Documentation & Reporting Maintain accurate logs of service requests, inspections, and completed work. Generate and manage work orders and purchase orders for non-warrantable repairs. Update warranty coordinators and managers on escalated issues and progress. Trade & Site Coordination Schedule and oversee trade appointments, ensuring quality and timeliness. Reschedule and manage follow-ups for missed appointments. Ensure trades adhere to safety and quality standards. Construction Knowledge & Safety Interpret blueprints and understand scopes of work. Identify construction deficiencies during walkthroughs and possession. Maintain safety standards during inspections and repairs. Qualifications: Minimum 1 years of experience in residential construction or customer service. Strong understanding of construction practices, materials, and building codes. Ability to read blueprints and interpret technical documents. Excellent communication and problem-solving skills. Proficiency with scheduling and documentation software. Valid driver’s license and ability to travel between sites.

Location: Calgary, Alberta, CA

Posted Date: 11/19/2025