Help Desk Technician

Job Summary: We are seeking a skilled and customer-focused Tier 2 Help Desk Contractor to provide comprehensive end-user support in a Google Suite-based environment. The ideal candidate will have strong troubleshooting skills across hardware, software, network, and security domains, and be comfortable working on-site in a dynamic technical environment. Key Responsibilities: • Deliver hands-on technical support to end-users, resolving hardware and software issues. • Provide expert assistance in a Google Workspace (formerly G Suite) environment. • Troubleshoot and resolve network and security-related problems. • Collaborate with internal teams to escalate and resolve complex technical issues. • Maintain documentation of support activities and resolutions. Required Skills & Experience: • Proven experience in a Tier 2 Help Desk or IT Support role. • Strong familiarity with Google Workspace tools and administration. • Proficiency in hardware diagnostics and repair. • Solid understanding of network troubleshooting and basic security protocols. • Excellent communication and interpersonal skills. • Ability to work independently and manage time effectively in an on-site setting. Additional Information: • This is an on-site role; remote work is not available. • Candidates must be available to start immediately or within a short notice period.

Location: Kelowna, British Columbia, CA

Posted Date: 11/19/2025