Customer Service Representative

Job Description Job Description Salary: Job Purpose As a Residential Customer Service Representative, your primary role is to serve as the friendly and knowledgeable point of contact for our valued residential customers. You will be responsible for delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring that our customers receive the highest level of service and satisfaction. Duties and Responsibilities As a Residential Customer Service Representative for County Waste Service, your role encompasses a range of essential responsibilities aimed at delivering exceptional customer service and fostering positive customer relationships. Duties include but are not limited to: Customer Engagement Engage with Residential customers in a courteous and professional manner, actively listening to their concerns, questions, and feedback. Provide timely and effective solutions to customer inquiries, complaints, and service requests, demonstrating a commitment to problem-solving and issue resolution. Maintain accurate and up-to-date customer account information, ensuring that billing, service requests, and account changes are processed efficiently and accurately. Assist customers with billing inquiries, payment options, and account adjustments, aiming to facilitate transparent and stress-free financial transactions. Act as a valuable conduit for customer feedback and suggestions, sharing insights with the team to continually improve services and processes. Compliance and Support Collaborate with internal teams to schedule service pickups, resolve missed pickups, and coordinate special service requests as needed, including office and driver staff. Maintain detailed records of customer interactions, ensuring a thorough understanding of customer history and enabling effective follow-up. Educate customers on our waste management services, including waste collection schedules, policies and procedures, different service variables, and any new initiatives, ensuring customers are well-informed. Stay informed about local waste management regulations and guidelines to provide accurate information and ensure customer compliance with these regulations. Qualifications & Skills Skills include: Excellent verbal and written communication skills. Strong problem-solving abilities. Patience and empathy when dealing with customer concerns. Organized and detail-oriented for accurate record-keeping. Knowledge of waste management services and regulations (training provided). Flexibility to adapt to changing customer needs and inquiries. High School Diploma or equivalent Reliable Transportation Proficiency with Microsoft Suite Working Conditions The Residential Customer Service Representative may work in various conditions and can be exposed to extreme heat, cold, humidity, precipitation, dusty conditions, mechanical parts, electrical hazards, hazardous chemicals, and noxious fumes and odors in both indoor and outdoor environments. Travel and working in various locations may be required occasionally.

Location: Abilene, Texas, US

Posted Date: 11/18/2025