ServiceNow ITSM Change – BA

Key Skills & Experience: Strong background in Service Management Target Operating Model (TOM). Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation). Proven ability to document business processes, analyse requirements, and perform impact assessments. Experience supporting Service Management transformation or ITSM process improvement programmes. Excellent communication, stakeholder management, and workshop facilitation skills. Strong analytical and problem-solving capabilities with a structured approach. Understanding of risk management, governance, and change management within IT Service Delivery environments.

Location: London, UK, GB

Posted Date: 11/18/2025