Technical Support (Bilingual)

Position: Technical Support Location: Mirabel, QC (Hybrid) Job Descriptions: Industry - Manufacturing / Aviation - L1.5, Shop Floor Support Engineer - Only submit candidates who has worked as IT support in manufacturing plant or shop floor. Onsite role (4-6 yrs exp) Rotational shifts Bilingual Needed - • IT endpoint knowledge, applicable on production lines, plus endpoint support. • Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points • Interaction with Team members for knowledge sharing, knowledge transition and issue resolution • Stakeholder management, share regular updates and assist in preparing operational reports • Triaging of issues and coordination with cross functional teams for timely resolution • Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) • Maintaining agreed SLA levels and assuring Quality of delivery at all times • Adhere to shift rotation plan and Operating model • Interaction with SME’s on functional issues • Coordinate communications between suppliers, OEM, and business stakeholders for their particular area • Tracks and report progress to stakeholders • Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

Location: Mirabel, Quebec, CA

Posted Date: 11/17/2025