Help Desk Specialist

Our New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6 -month contract role . In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities Provide exceptional technical support to internal users via phone, email, and in-person interactions. Troubleshoot and resolve a variety of technical issues related to: > Microsoft O365 (including Exchange Online, SharePoint, OneDrive, Teams) > Active Directory > Network and system configuration > Software applications > Leverage ServiceNow to document, track, and escalate IT tickets efficiently. Maintain a deep understanding of relevant IT policies and procedures. Document solutions and procedures to ensure knowledge transfer and maintain consistency. Proactively identify and report potential IT issues to prevent downtime. Collaborate effectively with internal IT teams to resolve complex technical problems. Maintain a positive and professional demeanor while delivering exceptional customer service. Qualifications A minimum of 3-5 years of experience in a Help Desk Specialist role. Proven experience troubleshooting and resolving technical issues related to O365, Active Directory, and other core IT systems. Strong understanding of IT service management principles and methodologies (ITIL preferred). Expertise in ServiceNow ticketing system configuration and utilization. Excellent communication and interpersonal skills, with the ability to build rapport with users of all technical backgrounds. A problem-solving mindset with a focus on delivering efficient and effective solutions. Excellent written and verbal communication skills. Ability to work independently and as part of a team. A valid working permit for Canada is mandatory.

Location: New Westminster, British Columbia, CA

Posted Date: 11/12/2025