Collaboration Support Engineer

Role & Responsibilities: Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team. Customer relationship management. Work collaboratively with the broader collaboration team. Assist with training for internal employees focused on supported platforms and products. Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions. Engage with technical staff to contribute to the technical strategy and design to meet business needs. Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance. Document and maintain Playbook for standard operating procedures and best practices for areas of responsibility. Ability to own an issue and drive the problem to a resolution within agreed SLA

Location: Guadalajara, Mexico Metropolitan Area, MX

Posted Date: 11/10/2025