Senior Control Manager (Shared Services – Control MI Reporting Product and Quality)

Senior Control Manager (Shared Services – Control MI Reporting Product and Quality) Miejsce pracy: Kraków Your responsibilities Deliver a Control MI and Reporting quality assurance and continuous improvement service to the CCO Shared Services products. Provide expertise and ownership through proactive customer engagement, across functions/teams cooperation enabling the team to contribute and deliver desired products. Ensure robust documentation and processes are in place to enable smooth operations and enhancements. Engage with a wide range of stakeholders across the GCIO function, Operational teams, Data teams, Risk and Control, and Compliance to ensure alignment on quality expectations and reporting requirements. Facilitate regular communication and collaboration between business, technology, and data teams to resolve issues and ensure consistent delivery of high-quality products with continuous refinement of product features and processes, based on performance data, stakeholder feedback. Conduct product-level reviews and validation to confirm alignment with data quality, risk control, and business requirements before release. Promote a culture of operational excellence by recommending best practices and improvements to data pipelines, report generation, and distribution processes. Our requirements At least 10 years of hands-on experience with one or more or the control capabilities in the Technology and Cyber domain either directly or as a 1/2/3LOD control management function. Understanding of Risk and Control Management concepts, Key Control Indicators, Key Risk Indicators and Key Performance indicators and their use in Technology Risk and Control management. Experience of service ownership, product definition, product delivery and operational excellence is necessary. Demonstrable experience in identifying, defining and solving complex problems with clear commercial value, particularly in areas related to risk management and minimizing HSBCs wide impact. Previous experience leading teams required with remote team leadership experience preferred. Flexible and adaptable, able to handle and prioritise competing demands in a fast-paced environment. Strong communication skills to influence and challenge stakeholders. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN) Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym Recruitment stages Online assessment Phone interview Job interview Welcome to HSBC! About the role The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We do this by providing operational risk and control expertise, specialist technical knowledge and a deep understanding of the businesses and functions we serve. Key activities include implementation and oversight of the Group’s Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defense and is responsible for maintaining positive relationships with our regulators and external partners. GCIO CCO Shared Services Team will work on improvement of existing ways of working, tools and processes for risk and control management HSBC Service Delivery (Polska) Sp. z o.o. HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year. Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Thank you for interest in HSBCBefore you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates onlyIn case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

Location: Kraków, małopolskie, PL

Posted Date: 11/8/2025