Client Success Coordinator

Robert Half has partnered up with a coaching and development programme company to find a detail-oriented Client Success Coordinator to join their growing team and play a pivotal role in delivering exceptional client experiences. As the operational backbone of their client delivery function, you'll ensure the seamless execution of coaching programmes across a diverse portfolio of clients. You'll be the first point of contact for coachees, working closely with Client Success Directors to deliver flawless, end-to-end service that drives retention and impact. Location: Remote | Salary: £28,000 - £35,000 Bonus | Type: Full-time, permanent What You'll Be Doing Client Delivery & Operations Partner with Client Success Directors to develop and execute flawless delivery plans that ensure client satisfaction and programme impact Drive the booking and coordination of all coaching programmes, ensuring they stay on track and are completed within agreed timescales Oversee logistics with client stakeholders including scheduling, technology, attendance tracking, and feedback collection Risk Management & Quality Control Identify and evaluate risks within your client portfolio (errors, feedback trends, coaching progress, GDPR concerns) and implement business controls to minimise exposure Act as the knowledge hub throughout programmes, monitoring delivery plans and escalating feedback scores to senior stakeholders as needed Stakeholder Management Serve as the primary point of contact for coachees, delivering prompt, responsive support throughout their coaching journey Liaise with client stakeholders on all logistical elements of delivery When required, oversee resourcing and commercial onboarding from the Associate pool Data & Reporting Manage all new coaching referrals, ensuring accurate CRM data entry and assignment Coordinate feedback collection and prepare initial draft reports for Client Success Directors Ensure all contract revenue is entered into CRM accurately and in a timely manner Content & Materials Support the creation of client-facing materials for service reviews and proposals Ensure all briefing documents and content are available to coachees and coaches before sessions Partner with marketing and product teams to keep promotional and feedback materials current What We're Looking For Essential Experience & Skills Proven experience supporting a portfolio of 15 clients simultaneously in a fast-paced client service environment Strong analytical and PowerPoint skills for reporting and presentations Excellent communication and collaboration abilities across multiple stakeholders Goal-oriented mindset with the ability to persevere when faced with challenges Exceptional organisational skills and attention to detail Ability to build value-added relationships and engage diverse stakeholders What's On Offer Wellbeing: wellbeing leave Pension: Company pension scheme Flexibility: Remote working with flexible hours Growth: The opportunity to contribute to a fast-growing, PE-backed organisation Support: Employee Assistance Programme Ready to Apply? If you're a proactive, detail-obsessed professional who loves creating seamless client experiences, we'd love to hear from you.

Location: Reading, UK, GB

Posted Date: 11/7/2025