Reservationist - Luxury Hotel - Tokai | Lb

Reservationist | Luxury Hotel | Western Cape Salary: R18,000 Negotiable Depending on Experience Kendrick Recruitment is seeking a detail-oriented and professional Reservationist to join a luxury hotel in the Western Cape. This role requires an organised individual with excellent communication skills who can manage bookings efficiently while delivering exceptional service to guests. Key Responsibilities: Handle all reservation enquiries via phone, email, and online booking platforms with accuracy and professionalism Ensure all reservations are recorded correctly in the Property Management System (PMS) Provide guests with accurate information on rates, availability, and services offered Manage group bookings, special requests, and VIP reservations effectively Coordinate with front office, sales, and other departments to ensure seamless guest experiences Monitor room allocations to maximise occupancy and revenue opportunities Follow up on provisional bookings, deposits, and confirmations Maintain up-to-date guest profiles and records for future stays Requirements: Previous experience as a Reservationist or in a similar administrative role within hospitality Strong computer literacy with proficiency in PMS and reservation systems Excellent verbal and written communication skills High attention to detail with strong organisational skills Ability to work under pressure and manage multiple tasks effectively Professional, guest-focused attitude with a commitment to service excellence This is an excellent opportunity for a motivated individual to join a luxury hospitality environment and contribute to the success of a world-class property.

Location: Tokai, Western Cape, ZA

Posted Date: 11/7/2025