Operations Manager

HOUSEKEEPING STAFF: On-going training of all housekeeping staff, ensuring the highest standards are met and maintained Identifying and training of leaders within the team Staff mentoring and motivation Staff wellness Staff discipline Drawing up and monitoring of staff scheduling, timesheets and leave Staff daily meetings Staff task planning daily, monthly, annually Routine checks on standard of performance Bi-annual staff reviews Managing the Porters/Male Housekeeping/Maintenance staff HOUSEKEEPING: Ensuring both internal and external aspects of the houses are maintained in pristine condition Managing smaller items relating to maintenance of the houses, managing to completion Escalating bigger items to relevant managers, managing to completion OPERATIONS MANAGEMENT: Stock control: Linen, amenities, uniforms, experience equipment, staff quarters, staff uniforms Stock takes Ordering/procuring of amenities, linen, cleaning stock, uniforms etc Annual servicing of equipment Budget management for HK department and Staff Uniforms Manage communication on the group Manage the Laundry Attending and contributing to managers meetings Ensuring cleanliness and hygiene is maintained on all levels: houses, staff, facilities. Manage staff leave and off days Develop and update all SOP’s Oversea staff monthly planning Overseeing the HK involvement in guest experiences Manage unforeseen eventualities Overseeing operation of vehicles, padel court, tennis court Control wastage Work closely with Grounds & Maintenance Manager and FOH Manager to ensure smooth, professional and seamless guest experience SITE INSPECTION & GUEST STAYS: Scheduling of staff roster and monitoring daily shift and attendance. Manage changes Ensuring the houses are guest ready

Location: Hout Bay, Western Cape, ZA

Posted Date: 11/5/2025