Operations Manager, Non-profit

About the client: Our client is a leading not-profit organization dedicated to advancing technical excellence and fostering professional development within the water and wastewater sector across British Columbia. Through education, certification, advocacy, and networking initiatives, our client brings together utilities, operators, engineers, and industry professionals to share knowledge, promote best practices, and support the safe, sustainable delivery of water services to communities. They are currently seeking an Operations Manager who will play a key role in enhancing organizational reporting, program efficiency and ensuring executive coverage by supporting both the CEO and Director of Finance. The Operations Manager will ensure that internal and Board reporting processes and procedures are executed in a timely and efficient manner. This position is responsible for identifying opportunities for operational improvement and developing systems and workflow plans, reviewed by Management, which support the effective delivery of our client’s programs and services to water professionals and stakeholders across BC and the Yukon. The Operations Manager works closely with the management team, program delivery staff, subject matter experts, volunteers, and contractors to provide support as needed. The position will be based in Burnaby, BC and only 1-2 days a week are required to be in-office. The role is structured as a 32-hour work week, providing a balance between professional commitment and flexibility. Responsibilities: Primary driver for the completion of key organizational support such as the Annual Report, Management Discussion and Analysis (MD&A) Operations Plan and Key Performance and Success Indicator reporting. Monitor the external operating environment and identify opportunities, threats and trends that may impact on the organization’s existing programs and services or generate ideas for new programs, and services. Working closely with program area managers, researches and develops business plans for new and existing programs, projects or services, including funding proposals and budgets, that respond to changes in the operating environment. Initiate, manage delivery, evaluate, and report on existing and new projects, pilot programs; support the development of plans to operationalize successful projects and pilots Proactively seeks out and implements methods to improve the operational systems, processes and policies to support better business processes, management reporting, information flow, and organizational planning. Oversees and implements the organization’s IT tools to ensure the right platforms and systems are in place to ensure effective and efficient tech support to employees and members (i.e. The company’s member engagement platform) Working closely with the CEO and Director of Finance, develop reporting process for strategic and operational plans and budgets to be communicated internally and to the Board. Maintain awareness of company’s financial state, organizational performance, policies, and reporting requirements to the Board and regulatory bodies to ensure all key reporting deliverable and milestones are met. Qualifications: Bachelor’s degree in a relevant discipline. MBA or similar preferred. 5 years of related experience in roles increasing in scope and responsibility. Strong knowledge of business management principles and techniques. Experience in building professional development programs and services for a member-based organization. Preferred experience in a Not for Profit and industry association environment. Strong leadership capabilities; forward looking and visionary; deals honestly and fairly with others; sets a positive example, creates followers; shares credit for successes, accepts responsibility for failures. Exceptional people management skills – able to inspire and motivate staff, set clear goals, articulate expectations, and hold people accountable for results. Strong project management skills – able to guide projects from inception to completion, including the ability to plan, execute, and monitor progress toward achieving organizational goals; ability to allocate and manage staff resources, develop and monitor budgets, deliver projects on schedule and within budget Highly organized with a strong attention to detail – produces work that is accurate, strives to get it “right.” Effective problem-solving skills – able to identify problems, evaluate alternatives, and implement solutions; comfortable overcoming objection to change and ambiguity. Strong planning skills – always prepared, thinks ahead, anticipates what is needed, takes a proactive approach. Strong business management skills – able to read and accurately interpret financial statements and budgets Strong communication and interpersonal skills – listen and understand, able to effectively share ideas and build buy-in. Compensation: $70,000-75,000 Extended Health Benefits Paid Time Off RRSP Employee Assistance Program Health Spending Account, Professional Development Professional Development

Location: Burnaby, British Columbia, CA

Posted Date: 11/4/2025