Customer Service Representative / Sales Admin

Customer Service & Sales Support Representative Colchester (Office-based) Full-time | 37.5 hours per week £28,000 up to £500 annual bonus 25 days holiday bank holidays | Free on-site parking I'm recruiting on behalf of a well-established business in Colchester that's been a trusted name in the promotional products industry for over 20 years. They're now looking to bring on board an experienced Customer Service & Sales Support Representative to join their growing team. They are one of the UK's leading suppliers of branded merchandise and promotional products, offering over 10,000 product lines online, plus a wide range of eco-friendly, UK-made, and custom-sourced items. This is a fast-paced, admin-heavy role that plays a key part in delivering excellent service to clients from order to delivery. If you enjoy working behind the scenes to make things happen-processing orders, managing enquiries, and ensuring accuracy-this could be a great fit. What You'll Be Doing: Handling inbound enquiries via phone and email (no cold calls!) Processing high volumes of customer orders with precision and care Preparing and following up on quotes and artwork approvals Providing aftersales support and helping customers through their journey Coordinating with internal departments (design, sales, production) Maintaining accurate customer records and handling admin with efficiency Supporting customers in selecting from a wide range of promotional products and branded merchandise What They're Looking For: 2 years' experience in customer service, sales admin, or office-based support Confident, professional communicator with a friendly approach Excellent organisational and time management skills Able to multitask and stay calm in a busy, fast-moving environment Comfortable learning internal systems and product ranges quickly Strong attention to detail and a high standard of accuracy What's on Offer: Competitive salary of £28,000 up to £500 annual bonus 25 days holiday all UK bank holidays Free on-site parking A full-time, office-based role in a stable, growing company Supportive team culture with hands-on training Sound Like You? If you're detail-oriented, enjoy working at pace, and want to be part of a business that's leading the way in branded merchandise and promotional solutions-apply now or get in touch for more information

Location: Colchester, Essex, GB

Posted Date: 11/3/2025