Account Manager

An exciting opportunity has arisen for an experienced Manager to lead security and cleaning operations at a busy, high-profile retail destination in Liverpool. This is a pivotal role, overseeing all on-site soft services and ensuring exceptional service delivery in partnership with centre management. The Role You’ll take ownership of all soft services on-site, driving performance, efficiency, and customer satisfaction. From managing budgets and rotas to developing your team and ensuring full compliance, you’ll be the key to maintaining operational excellence at this flagship location. Key Responsibilities Lead day-to-day security and cleaning operations. Manage budgets, staffing levels, materials, and consumables. Build and motivate a team of up to 20 site staff. Liaise closely with centre management and attend KPI and review meetings. About You Experienced in managing large, multi-functional teams within security, cleaning, retail, or facilities management. A confident communicator and natural leader. Customer-focused, resilient, and adaptable. Interested? If you’re ready to take ownership of a flagship Liverpool site and make a real impact with a respected facilities management provider, we’d love to hear from you.

Location: Liverpool, UK, GB

Posted Date: 11/2/2025