Change Manager - 80021

Line of Business: T&O Platform Engineering Duration: 12 months (possibility of extension) Location: Can report to any of the offices in Toronto/GTA Hybrid: 2x a week in office, however this role is open to remote contractors that are be located in other provinces Role Mandate: The bank is seeking a Change Manager for the infrastructure engineering team. This role will involve developing the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.) Team Structure: Largely independent work, this role reports directly to the manager (no peers) Role Responsibilities: • Apply a structured change management approach and methodology for the changes impacting employees and customers • Develop a change management strategy based on assessment of the change • Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics • Execute on the tactical details of each plan • Support the communication, training and engagement efforts of employee-facing managers and business leaders • Be an active and visible coach to executive leaders who are change sponsors • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns • Create and manage measurement systems to track adoption, utilization and proficiency of individual changes. • Create and enable reinforcement mechanisms and celebrations of success • Work with project managers and teams to integrate change management activities into the overall project plan Must Have Skills: • 3-4 years change management experience • Familiarity with the Change Management methods, approaches, tools • Exceptional communication skills - both written and verbal • Excellent active listening skills • Problem solving and root cause identification skills • Ability to influence others and move toward a common vision or goal • Proficient in Microsoft Office suite: PowerPoint, Excel, Word • ITIL or ITSM certification • ServiceNow reporting skills, especially with trickier fields - must have more than just a basic understanding • Postsecondary education Nice to Have Skills: • Change Management methodology certification • Project management approaches, tools, phases of project lifecycle • Technical knowledge/previous experience is an asset Interviews: 1-2 rounds over teams with the HM and his manager Apply

Location: Toronto, Ontario, CA

Posted Date: 11/2/2025