Site Reliability Engineer (Middle) ID38916

Overview AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17 industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! What you will do Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call On-call shifts: every 6 weeks, for one week as primary responder and the next week as secondary Manage alerts daily, check systems, and escalate issues as needed Be part of a team that provides 24×7 on-call support for critical SaaS events Be available in case of emergencies when team members are not available or need help Document issues and remediation steps Proactively create appropriate monitors in the EKS/K8S ecosystem Deploy to EKS/K8s cluster using Terraform and Helm Learn and maintain existing infrastructure running under Docker Swarm Improve existing infrastructure health by implementing checks and scripts to correct known issues Maintain and develop deployment code Automate manual tasks Implement/integrate new technologies in our Cloud Infrastructure Collaborate with other teams and departments to provide the highest level of support and assistance Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes Work closely with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers Perform RCA and take necessary corrective actions to prevent recurrence of issues Create and assign alert-related actions to the appropriate team after the investigation Handle support requests for environment-specific actions Identify and provide automation requirements to improve RCA MUST HAVES 2 years of professional experience Experience working with Datadog Hands-on experience as an AWS Cloud Engineer Working knowledge of EKS/Terraform/Helm Working experience with Docker and Docker Swarm Good understanding of AWS IAM roles and policies Experience logging and monitoring AWS resources using CloudWatch logs Experience working in a Linux environment Proficient in Bash and/or Python scripting A strong understanding of web technologies such as REST APIs Working experience with monitoring solutions, such as Grafana and Prometheus Excellent oral and written communication skills Customer-facing communication skills to effectively explain issues and RCAs to them Experience in Product/Application Support for SaaS-based products Understanding of APIs, Databases, Systems Architecture, and Design Designing, implementing, and operating in a DevSecOps environment Excellent communication skills, both written and verbal Ability to work independently as well as within a collaborative environment A technical aptitude with the desire to learn new and evolving technologies Upper-Intermediate English level NICE TO HAVES Experience with GCP or Azure Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty PERKS AND BENEFITS Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps Competitive compensation: Competitive USD-based compensation and budgets for education, fitness, and team activities A selection of exciting projects: Projects with modern solutions development and top-tier clients including Fortune 500 enterprises Flextime: Flexible schedule with options to work from home or office to suit your productivity Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting Referrals increase your chances of interviewing at AgileEngine by 2x J-18808-Ljbffr

Location: São José dos Campos, São Paulo, BR

Posted Date: 11/2/2025