Customer Success - Team Manager

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are hiring a Customer Success - Team Manager to support Canonical's growth. We are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions. You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you are to provide mentoring, coaching in post-sales account management and feedback to team members. The role entails: Strategic planning and analysis: preparing communication plans, Team Meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Customer interactions and support to your team: you resolve escalated customer issues requiring expertise or intervention. Team management: you are passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. Documentation and reporting: you ensure the changes are well documented, instilling quality and attention to detail in all you do. What we are looking for in you: Excellent academic results at school and university Bachelor's or equivalent degree in Business, Communication or STEM Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries Track record of bringing exceptional Customer Success experience results Commitment to continuous learning and improvement - curious, flexible, scientific Creative problem-solving and cross-team collaboration Experience growing and developing a CSM team Hands-on approach to using data to drive team activities and continuous improvement Nice-to-have skills: Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English. What we offer you: Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. J-18808-Ljbffr

Location: São Paulo, São Paulo, BR

Posted Date: 11/2/2025