Control Manager (Governance & Frameworks)

Control Manager (Governance & Frameworks) Miejsce pracy: Kraków Your responsibilities Support in designing our risk and control management processes and ensure they are streamlined and simplified according to the Bank’s requirements and industry standards and best practices. Measure and monitor our risk and control management processes to achieve the objectives and outcomes of the design. Execute our risk and control management and governance processes in a timely and consistent way. Escalate to CCO colleagues, and your leadership any exceptions to the operation of our risk and control management processes in line with expectations as set out by the leadership. Be proactive in supporting your leadership and CCO colleagues on a broader basis on opportunities to continuously challenge and improve the status quo. Manage stakeholders across all lines of defence, especially in terms of collecting feedback and providing operational support and guidance. Our requirements At least 3 years of professional experience in roles related to technology risk and control management. Team-oriented mentality combined with ability to complete tasks independently to a high-quality standard. High attention to detail. Strong stakeholder management and communications skills across different levels and cultures. Interpersonal skills, forward thinking, problem solving, proactive mindset, focus on continuous improvement. Understanding of metrics and measures in managing risks and controls (KCIs, KRIs, KPIs). Ability to translate difficult IT concepts into business-friendly language. Familiarity with GRC tools and processes is a plus, e.g. IBM OpenPages, ServiceNow GRC etc. Good general knowledge and experience of technology and cybersecurity controls and processes - with specialist area expertise welcome. Optional At least 3 years of professional experience in roles related to technology risk and control management. Team-oriented mentality combined with ability to complete tasks independently to a high-quality standard. High attention to detail. Strong stakeholder management and communications skills across different levels and cultures. Interpersonal skills, forward thinking, problem solving, proactive mindset, focus on continuous improvement. Understanding of metrics and measures in managing risks and controls (KCIs, KRIs, KPIs). Ability to translate difficult IT concepts into business-friendly language. Familiarity with GRC tools and processes is a plus, e.g. IBM OpenPages, ServiceNow GRC etc. Good general knowledge and experience of technology and cybersecurity controls and processes - with specialist area expertise welcome. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN) Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym Recruitment stages Online assessment Phone interview Job interview Welcome to HSBC! About the role The Group CIO Chief Control Office (GCIO CCO) plays a key role in ensuring the bank operates within its risk tolerances and appetite by embedding effective risk and control management across GCIO. This role sits within the GCIO CCO Governance & Frameworks area and is responsible for providing governance, oversight, and execution of risk and control management processes across the GCIO organisation, evolving a culture of continuous and consistent risk management. The Control Manager, GCIO CCO, Governance & Frameworks will play a key role in the design and maintenance of our Technology Risk & Control management processes. The role holder will be tasked with defining and maintaining operational processes, their measurements as well as the supporting procedures. The role will also help CCO colleagues with timely and accurate internal & external reporting, keep on top of day-to-day operations for our risk and control management activities and continuously assess and improve operational processes to enhance the effectiveness of these. HSBC Service Delivery (Polska) Sp. z o.o. HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year. Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Thank you for interest in HSBCBefore you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates onlyIn case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

Location: Kraków, małopolskie, PL

Posted Date: 11/2/2025