Auto Service Advisor Part Time

Job Description Job Description Porcelli’s Auto Center Join a team that values integrity, service, and excellence. About the Role Porcelli’s Auto Center is seeking an experienced, customer-focused Part-Time Service Advisor to join our team. This individual will be the first point of contact for customers scheduling routine maintenance and repairs including oil changes, brake work, and state inspections and other mechanical work. You’ll play a key role in delivering exceptional customer service, writing and explaining repair orders, and keeping communication clear between customers and our technicians. Previous automotive service advisor experience is REQUIRED. 24 hours/week to start. Key Responsibilities Greet customers promptly and courteously. Schedule service appointments and manage the busy daily work schedule of the mechanical department. Obtain and accurately record customer and vehicle information. Clearly communicate customer-reported vehicle issues to technicians. Recommend additional services based on vehicle age, mileage, and service history. Prepare clear and complete repair orders and cost estimates. Secure approvals from customers before performing any work. Monitor progress of repairs and update customers throughout the day. Verify final invoices match work performed and explain charges clearly. Coordinate with technicians and assist with ordering parts as needed. Maintain high levels of customer satisfaction and follow OEM processes. Qualifications Prior professional experience as an automotive service advisor is REQUIRED. Proven track record of performance and customer satisfaction. Experience using Mitchell software is a highly preferred. Strong communication and organizational skills. Benefits & Perks Competitive hourly pay, commission, and bonus opportunities based on experience. A busy shop with a loyal customer base — your bays will stay full! Work alongside skilled technicians and be supported by quality equipment. Employer-paid life and disability insurance. Join Us At Porcelli’s Auto Center, we believe in doing things right the first time, treating people with respect, and building long-term relationships with our customers and our team. If you're a skilled service advisor looking for a high-integrity shop with growth potential and a supportive team, we'd love to hear from you. Apply Today! Potential for $250 Bonus on successful completion of your first 6-months

Location: West Warwick, Rhode Island, US

Posted Date: 10/31/2025