Operational Excellence Lead

Job Title: Underwriting Operations Manager Location: London (3 days per week onsite) About the Role We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks. Key Responsibilities Lead the implementation of Operational Excellence methodologies to deliver process improvements. Manage and coordinate workstreams focused on business analysis and operational enhancements. Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market. Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations. Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance. Work closely with leadership to identify cost-saving opportunities. Partner with Business Change teams to prioritize IT-related initiatives. Ensure compliance with all relevant reporting and governance standards, including regulatory requirements. Support the launch and implementation of new products and initiatives. Drive process execution and continuous improvement initiatives. Develop resource and triage models to inform leadership on operational needs. Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes. Skills & Experience Proven experience in insurance underwriting operations and operational optimization. Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies. Excellent stakeholder management and communication skills at all organizational levels. Solid understanding of business objectives and the insurance market. Strong analytical and problem-solving capabilities. Ability to effectively plan and organize workload independently. Knowledge of relevant regulatory and legal requirements applicable to underwriting operations. Intellectual curiosity and proactive mindset. Additional Information This role requires presence onsite in London for 3 days a week.

Location: City of London, London, GB

Posted Date: 10/31/2025