Service Designer

Service Design-focussed consultancy with a great name in the market and a growing team! > Mid-weight Service Designer, £40-50k > They don’t mandate the number of days in the (London) office you need to be in, but would generally expect around 2-3 days per week. > Sponsorship or fully remote working is not available. THE CLIENT This is an exciting opportunity to join a well-established studio known for designing impactful services and driving meaningful change across public and private sector organisations — from transport and health to finance and government. There’s currently a mix of other Service Design Mid-weights and Seniors, who all report to the Design Director. Currently 5-strong but aiming to get to double figures (including contractors) by next year. This is an opportunity to learn from more experienced designers and grow your Service Design profile through a range of projects you’ll be supporting on. THE ROLE As a mid-weight Service Designer, you’ll contribute to end-to-end design projects – from research and discovery to concept development and delivery. You’ll work closely with the wider team to co-create better service experiences for users and organisations. Your responsibilities will include: Planning and conducting user research Mapping customer journeys and identifying opportunity areas Designing and iterating service concepts Facilitating workshops and co-design sessions Producing service blueprints, design artefacts, and strategic insights THE CANDIDATE Previous experience as a Service Designer (at least 2 years, roughly) Proficiency with service design methods and tools (e.g. journey mapping, service blueprints) Strong communicator and happy to work in agency-environment (bonus points if you have done before) Comfortable working with stakeholders, running workshops, and presenting work Experience working in complex domains (e.g. public sector, finance, healthcare, mobility) You have a portfolio which shows your service design process and deliverables. If this sounds like you then please apply with your CV & PORTFOLIO asap to stand the best chance of getting an interview!

Location: London,, GB

Posted Date: 10/31/2025