Brand Retail Sales & Customer Experience Executive

Hybrid Role: Dr Sam’s Retail Sales and Customer Experience Executive - Manchester Location: ● 4 days/week in-store: London (Base Store: Manchester Trafford Centre) May be required to work in other stores & occasional travel regionally for store openings and events ● 1 day/week remote: Work from home (CX) Working Days: 5 days pw, 7.5hrs per day (excluding 1-hour lunch break) on a 4-week rolling rota Mon-Sun Overview: We are looking for a passionate and versatile Retail Sales & Customer Experience Executive to represent Dr Sam’s both in-store and online. This unique hybrid role bridges our physical retail presence with our digital customer experience team — ensuring that every touchpoint, from the shop floor to live chat, reflects the exceptional care, clarity and credibility Dr Sam’s is known for. Your Responsibilities: In-Store (4 days/week): ● Act as a passionate ambassador for Dr Sam’s on the shop floor, confidently selling and recommending products to meet customers’ skincare needs, driving sales, customer loyalty and repeat business. ● Consistently achieve individual sales goals and contribute to brand sales objectives. ● Stay up to date with product/brand education to ensure the highest level of service. ● Build strong relationships with in-store teams and clients, becoming a trusted expert ● Conduct daily operational checks: manage stock levels, ensure testers are replenished, and maintain immaculate display standards. ● Support education by delivering training sessions to retail partner staff, promoting deep brand and product understanding. ● Organise and participate in brand-boosting store events, product demonstrations, and popup experiences using tools like the Routine Finder Quiz. ● Provide weekly reporting on sales, feedback, and field insights to HQ and the Retail & Education Manager. Remote (1 day/week): ● Work alongside the Customer Services team to respond to customer enquiries via email, live chat and phone. ● Resolve product, order, or subscription-related issues in a warm, helpful, and brand-aligned manner. ● Educate customers digitally about product usage, routines, and troubleshooting. ● Gather and communicate feedback, trends, and FAQs to the broader team to inform product development and customer experience improvements. ● Use CX software platform Gorgias and associated tools to manage tickets efficiently and maintain service excellence. Who You Are: ● An entrepreneurial people-person who loves both face-to-face and digital interactions, with the ability to make customers feel seen, supported, and educated. ● Proven experience in retail (ideally beauty/skincare) and/or customer experience roles. ● Strong product knowledge or passion for skincare and confidence in explaining ingredients, routines, and expected results. ● Organised and self-motivated, capable of managing priorities across multiple channels. ● Tech-savvy with experience using helpdesk platforms (Gorgias/Zendesk), subscription platforms, or loyalty programs. ● Excellent written and verbal communicator. ● Resilient, solutions-focused and calm under pressure in a fast-paced environment that requires multitasking with minimal supervision. ● Strong attention to detail, initiative, and the ability to work both independently and collaboratively. ● Agile and adaptable, with the flexibility to work evenings, weekends, and bank holidays. What we offer: ● Competitive salary plus commission ● 33 days holiday (25 days 8 bank holidays, which you may be required to work) ● Product allowance & generous employee discount ● Hybrid working arrangement (1 WFH day/week) ● Company pension ● The exciting opportunity to grow with a dynamic, founder-led beauty brand set for global expansion and all the related potential for your career. About Dr Sam’s: Founded by cosmetic dermatologist Dr Sam Bunting, we create expert-led, accessible skincare for those who want clarity and results. With a digital-first approach, a passionate community, and powerful clinical formulations, Dr Sam’s is changing the way people engage with skincare.

Location: Manchester,, GB

Posted Date: 10/30/2025