Head of Library Services

Role | Interim Head of Library Operations Areas | Operations, Change Management, Customer Experience, Leadership Based | Essex / Hybrid (Field-Based Role) Offer | Up to £550 per day (Umbrella) Contract | Temporary, Full-Time (6 months, potential extension) Hi We’re partnering with a large public sector organisation that’s seeking an experienced Interim Head of Library Operations to lead a significant modernisation journey across its library network. This is a high-profile leadership opportunity to shape the operational delivery, customer experience, and cultural transformation of one of the UK’s most community-focused public services. As Head of Library Operations, you will: Lead operational delivery across a large, geographically dispersed network of library and community spaces. Champion customer experience and inclusivity, ensuring every visitor receives a positive, engaging, and accessible service. Drive the successful implementation of large-scale change initiatives, embedding new systems, processes, and ways of working. Promote innovation and continuous improvement across the service, using data and insights to enhance performance. Lead on Health and Safety, ensuring robust compliance and a proactive culture of safety across all sites. Inspire, coach, and develop managers and teams to deliver high standards of service and operational excellence. Work collaboratively with senior stakeholders to align operational objectives with organisational strategy. Identify opportunities for income generation and sustainability, supporting long-term financial resilience. What we’re looking for: Proven experience leading customer-facing or operational services, ideally across multiple locations. Demonstrated success in delivering organisational change and cultural transformation. Exceptional leadership and people management skills with experience managing diverse teams. Strong understanding of service improvement, performance management, and compliance frameworks. Excellent communication and influencing abilities, with confidence operating in complex or political environments. Educated to degree level (or equivalent experience) with evidence of continued professional development. What’s on offer: Up to £550 per day (umbrella) Initial 6-month contract, with the potential to extend to 24 months Hybrid working

Location: Essex, UK, GB

Posted Date: 10/30/2025