Office Manager- Hong Kong

Closing Date: 11 November 2025 NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Job Purpo se: The Office Manager - Hong Kong is responsible for ensuring the effective and efficient operation of the Hong Kong office, providing comprehensive support across administration, finance, and personnel functions for both the office and the ATCO team. Accountabilities : Administrative Responsibilities Ensure the effective, safe, and smooth operation of the Hong Kong office. Oversee relationships with building facilities management, subcontractors, local hotels, and suppliers (e.g., cleaning company, telecommunications). Collaborate with the Supply Chain team to ensure timely contract negotiations and renewals. Accountable for timely processing of invoices, utility bills, accurately tracking each payment to submit for approval and processing. Assist and submit annual audits documentation. Organise and file documents correctly to ISO standards. Manage the renewal of office leases, commercial licences, and certifications. Ensure timely preparation and submission of attendance reports to the Airport Authority Hong Kong, with all leave records (annual and sick leave) accurately stored on the SharePoint drive for audit compliance. Support the annual employee tax return cycle. Maintain data protection standards in accordance with the Personal Data (Privacy) Ordinance. Act as the key contact for the Hong Kong MPF scheme and Airport Restricted Permits. Identify and implement opportunities for cost savings and cost avoidance within office operations. Support regulatory compliance requirements in collaboration with NATS stakeholders (e.g., Health & Safety, audit). Ensure the timely processing of payments and maintain and update the invoice tracker. Office Support Foster and maintain positive relationships with key stakeholders (e.g., Civil Aviation Department, Airport Authority Hong Kong, Aviation Academy). Organise logistics for local and regional events, conferences, and assessment centres (e.g., accommodation, flights, interviews). Serve as the primary coordinator during significant technical, operational, or security incidents. Collaborate with the Executive's PA to arrange C-Level visits and meetings. Act as the main point of contact for the Hong Kong office and participate in Occupational First Aid and Fire Warden training. Oversee local IT acquisitions and maintenance in accordance with central IT protocols. Ensure adequate stock and maintenance of office supplies, equipment, and miscellaneous items. Maintain office cleanliness and ensure compliance with Health & Safety requirements. Manage the Class 3 medical process for ATCOs, including both initial and renewal appointments. Support travel bookings and facilitate office visits. Serve as the CSR Champion to plan and coordinate local CSR initiatives. Support local event planning and coordination (e.g., team building, company gatherings, social functions). Provide administrative support for project management activities and bids as required. Recruitment and Onboarding Facilitate recruitment assessments conducted in Hong Kong, including scheduling and coordination with candidates and key stakeholders (e.g. International recruiter, the Aviation Academy and HKCAD). Support the international recruiter in the creation of candidate profiles. Manage all aspects of local onboarding and offboarding processes, collaborating with the ATC Manager and HR to establish timelines and induction schedules for new employees. Essential Skills and Experience: Excellent standard of spoken and written English. Proficient in Microsoft Office applications, including Word, PowerPoint, and Excel. Strong communication and interpersonal skills; self-motivated and able to engage effectively with individuals from diverse cultural backgrounds. Excellent planning and organisational abilities. Strong networking skills, with the ability to build key contacts across the airport community quickly. Decisive and capable of resolving conflicts effectively. Able to assimilate unfamiliar information and promptly relay relevant details to appropriate stakeholders. Works independently with minimal supervision, effectively managing priorities and meeting deadlines in a fast-paced environment. Additional Vacancy Information: Occasional domestic and international travel may be required. Office-based role with standard office hours (9:00 am - 5:00 pm). There is no relocation allowance in this package. If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry. Department: Support Location: Hong Kong, HK, * job-location.job-location-inline { display: inline; } Country/Region: HK Postal Code: * Job Code: 1054 Salary Range: Negotiable Date: 28 Oct 2025

Location: UK, GB

Posted Date: 10/30/2025