Help Desk Specialist

Max Mara Fashion Group, an Italian House of Brands, Family Owned Since 1951, is seeking a Help Desk Attendant. Passion, commitment, and tradition have created a unique fashion style, with 10 Main Brands and over 60 different Collections finding common ground in quality, style, and respect for distinctive features. The company operates in 105 countries with over 5,500 employees and more than 50 Departments, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, and BI. Job Description The Help Desk Attendant is responsible for ensuring effective first-level support to office-based and retail users to resolve technical problems. Core responsibilities include analyzing user requests, supporting users to resolve minor problems, qualifying and addressing incidents, monitoring incident resolution, and communicating progress to users. Qualifications Acts as the first point of contact for internal customers and provides level I technical assistance via telephone and/or email. Analyzes requests by formulating relevant questions and/or activating remote diagnostic procedures. Identifies ideal and effective solutions to ensure business continuity. Guides internal customers in resolving problems. Follows procedures for escalating unresolved issues to other IT functions. Provides accurate information on IT products or services under management. Tracks and records events, problems, and solutions. Monitors and updates internal customers on assistance ticket progress. Collects feedback and suggestions from internal customers and reports them to the development team. Identifies and suggests improvements to procedures. Enriches the knowledge base by recording problems and solutions. Promotes role learning through proactive, team, and digital activities. Adopts behaviors and promotes actions for Sustainable Development. Seniority Level Entry level Employment Type Full-time Job Function Information Technology Retail Apparel and Fashion J-18808-Ljbffr

Location: Reggio Emilia, Emilia-Romagna, IT

Posted Date: 10/29/2025