Bilingual Customer Service Representative & Event Specialist (Spanish)

Job Description Job Description The customer service representative/event specialist must provide exceptional customer service to all customers, current and new, by fulfilling their event rental needs. Also, provide ongoing customer support with all functions pertaining to the client's special occasion. Primary Responsibilities : Assist customers with customers orders, questions or any services related to their event. Making sure that all work is accurate, inquiries are resolved, and the client is satisfied. Ability to handle high volume of proposals and requests via phone, email, and walk-ins. Proactively handle any order, equipment or payment-related issues timely manner, before the event date. Serve as the customer champion to successfully manage, act, and resolve their needs with a sense of urgency and to the satisfaction of the customer while adhering to company guidelines. Communicates freely with leaders, supervisors and management staff any issues or problems that need further clarification or handling. Ability to prioritize with the goal to complete and/or resolve job-related issues by the end of the day. Collaborate and build relationships with sales, operations, credit, logistics and other personnel in regards to the timely resolution of any customers' issues. Product and operational knowledge must be kept current regarding equipment and linens by utilizing the website, showroom and intranet. Preferred Qualifications : Bilingual (Spanish/English). H.S. diploma or associate's degree in marketing/business. 1-2 years in a customer service/sales-oriented environment. Strong PC skills, including proficiency in Outlook, Word, and Excel. Prior catering, event planning, or other hospitality experience is a plus. Ability to thrive in a team-oriented, fast-paced pace and innovative environment. Strong sense of ethics, etiquette, and tact. Problem solver and solution-oriented with the ability to identify and handle conflicts timely. Detail-oriented and organized with the ability to complete and manage a large volume of high-quality work quickly, coupled with the ability to multitask effectively. Timely return of responses to customers regarding orders and information requested. Positive attitude, composure, sense of humor, creativity, adaptability, and approachability. Availability to work flexible day/night and weekend schedules due to the seasonal nature of the business and the high volume of customers during this time. Please, DO NOT CALL! Thank you. Company Description Superior Party Rental is a company that provides a full spectrum of party supplies for your next event. We offer high-end Party Rental equipment at extremely competitive prices. Our professional staff at Superior Party Rental would like to assist you in planning your event. We realize that any event is a special occasion. Our party consultants will be pleased to share their knowledge and experience with you to help plan the entire event at no additional charge. We specialize in weddings, birthday parties, graduations, corporate events and even small gatherings at home. No event is too large or small for us to make it a success! We carry a wide variety of Tents, Tables, folding chairs, linens, china, glassware, flatware, dance floor, staging, red carpet and stanchions much more. Delivery, set-up, and take-down and also customer pick up services are available for our exclusive clientele. At Superior Party Rental we care about all your party needs, from start to finish! We are committed to our customers, our goal is to exceed your expectations in every way possible. Our service will be prompt and personal, and weddings and events will be treated by all of our employees as if it were our own. It is not just our prices that keep our customers loyal. Our reputation for caring, committed customer service is unmatched. Company Description Superior Party Rental is a company that provides a full spectrum of party supplies for your next event. We offer high-end Party Rental equipment at extremely competitive prices. Our professional staff at Superior Party Rental would like to assist you in planning your event. We realize that any event is a special occasion. Our party consultants will be pleased to share their knowledge and experience with you to help plan the entire event at no additional charge. We specialize in weddings, birthday parties, graduations, corporate events and even small gatherings at home.\r\nNo event is too large or small for us to make it a success!\r\nWe carry a wide variety of Tents, Tables, folding chairs, linens, china, glassware, flatware, dance floor, staging, red carpet and stanchions much more. Delivery, set-up, and take-down and also customer pick up services are available for our exclusive clientele.\r\nAt Superior Party Rental we care about all your party needs, from start to finish!\r\nWe are committed to our customers, our goal is to exceed your expectations in every way possible. Our service will be prompt and personal, and weddings and events will be treated by all of our employees as if it were our own.\r\nIt is not just our prices that keep our customers loyal. Our reputation for caring, committed customer service is unmatched.

Location: Jupiter, Florida, US

Posted Date: 10/23/2025