Customer Service Assistant I

At Partners Bank, we are dedicated to enhancing our clients' financial experiences by providing outstanding customer service. As a Customer Service Assistant I, you will be the first point of contact for our clients, helping to resolve their inquiries and introducing them to our extensive range of innovative products and services. This role is pivotal in sustaining our reputation as a leader in the community banking sector in Maine. Greet and assist clients in person and via telephone, addressing their queries and directing them to appropriate banking channels. Process routine financial transactions (deposits, withdrawals, transfers, loan payments, etc.) accurately and efficiently with adherence to established policies and regulations. Assist clients in using digital and online banking platforms, escalating technical issues to IT support when necessary. Identify and promote Partners Bank's products and services that meet customers' needs. Maintain privacy and confidentiality of customer information, in compliance with federal and state regulations. Participate in training and professional development opportunities to stay current with banking trends and services. Strong interpersonal and communication skills Proficiency in using banking software and Microsoft Office Suite Ability to handle and resolve customer issues effectively Attention to detail and accuracy in transaction processing Understanding of basic financial services and products Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k

Location: Portsmouth, New Hampshire, US

Posted Date: 10/23/2025