Operations Manager (Boutique Hotel)

Where excellence meets experience. Step into a world of refined tranquility and five-star hospitality. This exclusive estate offers a sanctuary of luxury where elegant dining, bespoke wellness, and serene accommodation harmoniously come together. We are seeking a passionate and dynamic Operations Manager with a strong Food & Beverage background and working experience in other hotel departments to lead the guest experience across every touchpoint of this exceptional property. The Operations Manager oversees the day-to-day running of all operational departments in the boutique hotel, ensuring seamless guest experiences, consistent service standards, and efficient use of resources. With a strong Food & Beverage background and working experience in other hotel departments this role focuses on elevating the dining and hospitality experience while maintaining high performance across Front Office, Housekeeping, Spa and Maintenance. The Operations Manager is responsible for leading the operational team in delivering consistently high service levels, ensuring every guest is warmly welcomed and exceptionally cared for throughout their stay. This role oversees the day-to-day management of all operational departments, including Food & Beverage, Rooms Division, Spa, and Maintenance, ensuring a seamless guest experience, efficient resource utilization, and adherence to brand and service standards. With a strong foundation in Food & Beverage operations, the Operations Manager will play a key role in elevating the dining and overall hospitality experience, driving operational excellence, and fostering a culture of teamwork, accountability, and guest-centric service. About the Role As Operations Manager, you’ll be the heartbeat of daily operations, orchestrating seamless collaboration between departments including Food & Beverage, Rooms Division, Spa, and Maintenance . Your leadership will shape the rhythm of service, ensuring each guest encounter reflects the estate’s commitment to excellence, warmth, and sophistication. What You’ll Do - Lead and inspire a diverse team to deliver consistently world-class service. - Collaborate closely with chefs, bar teams, and front-of-house staff to elevate the dining journey. - Oversee smooth and efficient daily operations, ensuring every detail aligns with brand and service standards. - Cultivate a culture of teamwork, accountability, and genuine hospitality . - Manage budgets, resources, and systems to support operational excellence and innovation. What We’re Looking For - Strong experience in Food & Beverage operations within the hospitality sector. - Proven ability to lead and manage multiple departments with grace and efficiency. - A hands-on leader with an eye for detail, a heart for service, and a passion for people. - Excellent communication, problem-solving, and organizational skills. Why You’ll Love Working Here Join a visionary team shaping the next chapter of luxury hospitality. This is your opportunity to make a tangible impact , elevate guest experiences , and grow your career in a supportive, forward-thinking environment that celebrates creativity, collaboration, and excellence. If you’re a driven hospitality professional who thrives in dynamic, elegant spaces where every detail tells a story, we’d love to hear from you. Apply now and help us create moments that linger long after guests leave.

Location: Cape Town, Western Cape, ZA

Posted Date: 10/20/2025