Front Office Duty Manager - Previous 5 Star Hotel Fo Experience Essential - Franschhoek

Luxury Boutique Hotel in the Franschhoek, Winelands region is requiring an experienced and dynamic Front Office Duty Manager. Kindly note this position is live-out (no accommodation) and will require the candidate to stay in the Winelands region. Minimum Requirements • Grade 12 Matric • Tertiary qualification in Hospitality or Hotel Management • Valid Driver’s license • Ability to work shifts including night shift. • Personal and professional integrity of the highest standard • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous • Preference will be given to candidates from Paarl or neighboring areas Experience and skills: • Minimum of 3 years Duty Manager or Assistant Hotel Management experience • Previous 5* Hotel experience would be advantageous • Computer skills including proficiency in the use of Protel and MS office • Sustainable quality and attention to detail • Innovation for results • Initiative and change agent • Teamwork, cross organisational collaboration and building high performance teams • Managing uncertainty (ambiguity) and adaptability Main Responsibilities: • Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback • Deal with and or escalate guest challenges/complaints • Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management. • Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code. • Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team. • Work closely with Finance and Reservations teams. • Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery. • Communicate occupancy changes or room moves to all departments to ensure proper staffing and resource allocation. • Conducting regular training on current and updated SOP’s and additional services implemented. • Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered accurately. • Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.) • Manage O-status (zero balance) and Management Accounts • Minimize waste and control resources within the front office department. • Managing the Front Office floats (reception and “Forex”) • Ensure, enforce and maintain Health and Safety standards

Location: Franschhoek, Western Cape, ZA

Posted Date: 10/20/2025