Assistant Hotel Manager - Franschhoek - Previous Rooms Division Management Preferred

Assistant Hotel Manager required for a small luxury Boutique Hotel based in Franschhoek. Kindly note this position is Live-out (No Accommodation) Minimum Requirements: • Minimum of 5 years’ experience in luxury hotel management or a similar leadership role within the hospitality industry. • Diploma in Hospitality Management or Tourism. • Advanced computer skills including MS office, including e-mail and internet. • Experience with Protel PMS • Valid driver's license. Main Responsibilities: • Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. • Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. • Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste. • Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy. • Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation. • Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided. • Create an environment that fosters positive employee engagement and commitment to their roles. • Provide timely feedback and conduct performance appraisals for the hotel team according to required standards. • Enforce discipline where necessary according to the Code of Conduct. • Work with third-party suppliers to ensure excellent service to both the organization and the guests. • Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service. • Manage department rosters, attendance and leave balances to control staffing costs. • Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily. • Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies. • Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures. • Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation

Location: Franschhoek, Western Cape, ZA

Posted Date: 10/20/2025