Commercial Customer Service Representative

Job Description Job Description As a Commercial CSR, you'll be the go-to expert for our commercial clients ensuring they receive timely, accurate, and friendly support. You'll help manage policies, respond to inquiries, create certificates, and identify opportunities to enhance coverage through cross-selling and upselling. Benefits Annual Base Salary Commission Bonus Opportunities Paid Time Off (PTO) Work from Home Flexible Schedule Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Deliver top-tier customer service to new and existing commercial insurance clients Handle client inquiries and tailor solutions to meet their insurance needs Generate certificates of insurance and process policy changes Identify and act on opportunities to cross-sell and upsell additional products Maintain accurate records and ensure compliance with industry standards Requirements Active insurance license Minimum 2 years of experience in commercial insurance Strong customer service and sales skills Excellent verbal and written communication Detail-oriented with solid organizational and multitasking abilities

Location: Farragut, Tennessee, US

Posted Date: 10/18/2025