Member Services Associate

Job Description Job Description Summary: This is a key position within Armada, providing white glove service to our members. The Member Services Associate serves as the face of ArmadaCare and, as such, we are seeking service and hospitality oriented individuals who have strong communication skills, can learn quickly, maintain our high excellence standards, and are comfortable supporting high-profile clients. Tasks/Responsibilities: Answer questions and resolve issues based on phone calls and other member inquiries Document and track contact with members Educate members on our self-service options Exceed our members’ service expectations Exhibit flexibility necessary to ensure customer focused quality Such other duties or tasks to assist the department of organization as the supervisor may deem necessary Skills/Requirements: Dedicated, Distraction Free Home Workspace/Office REQUIRED Must be proficient in MS Word, Excel, and Outlook. Excellent verbal and written communication skills required. A professional appearance and telephone manner is essential. Must have a good command of the English language, oral, and written. Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks. Ability to maintain confidentially Needs to be receptive to and accepting guidance from others Ability to deal with difficult people and problems Able to work well in a team environment Able to work in a diverse group of people Intermediate level of proficiency in Microsoft Office programs Benefits: Medical, Dental, and Vision insurance Employer-sponsored Health Savings Account OR Employer-paid enrollment in an Armada supplemental insurance plan Flexible Spending Accounts (medical and dependent care) Employer-paid life insurance Employer-paid long-term disability insurance Short-term disability insurance 401(k) retirement plan with employer match Paid time off Eight paid holidays per year Free access to onsite gym at Hunt Valley office location Patient to Physician matching service Travel assistance program Employee Assistance Program (EAP) Employee referral bonus program - earn up to $1500 per hire Professional development opportunities Voluntary benefits and discount programs Hybrid work environment Company events Employer-sponsored philanthropy initiatives Physical Demands: Sit for long periods of time Probationary Period: This role will have a three (3) month probationary on-site . During this time, management will have an opportunity to determine whether a person is able to perform all required duties of employment. Details related to job expectations and production metrics will be provided by management. Position is hybrid during new hire training period (in-office Tuesday - Thursday, remote Monday and Friday). Following the initial training period, the role will be primarily remote with the requirement to be in office Tuesday - Thursday during the second week of the month. 40 hours per week. Overtime required during busy season.

Location: Lutherville-Timonium, Maryland, US

Posted Date: 10/15/2025