Insurance Administrative & Customer Service Representative

Job Description Job Description Join G Zaibaq Insurance Agency Inc., a reputable name in the insurance sector located in the heart of Sugar Land, Texas. We pride ourselves not only on delivering exceptional service to our clients but also on the friendly, long-lasting relationships weve have built with them over the years. We are currently looking to hire a dedicated Insurance Administrative & Customer Service Representative to join our team. In this role, you will provide outstanding support to clients and help ensure the smooth running of our office. Your responsibilities will include handling client inquiries with empathy and efficiency, processing policy changes and applications, taking premium payments, monitoring renewals, and maintaining accurate documentation. G Zaibaq Insurance Agency Inc is more than an agency - its a community that supports your growth and celebrates your contributions so if you're organized, personable, and eager to grow your career in the insurance industry, this could be the perfect opportunity for you. Apply Today! Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Health Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Evenings Off Continuing Education Sessions Paid Holidays Commission on Renewals Licensing Assistance Monthly Appreciation Luncheons Responsibilities Perform administrative duties including communication, documentation, answering phone calls, scheduling appointments, and coordinating meetings Generate insurance quotes to help clients understand their options Call customers to process policy change requests and prepare insurance applications including ACORD Forms Monitor policy renewals and follow up accordingly Take premium payments from customers and upload proof of coverage Provide exceptional customer service and support to clients and prospects Maintain accurate records and assist in the smooth functioning of the office Requirements Must obtain and maintain a valid Texas insurance license (willing to train the right candidate) Prior insurance office experience is a plus but not required Bilingual in Spanish or Mandarin is a plus Outstanding verbal and written communication skills Strong interpersonal skills with a knack for building long-term relationships Excellent organizational and time management abilities Problem-solving skills with empathy and efficiency in handling client inquiries Reliable, punctual, and a self-starter Familiarity with AMS360 is a bonus Proficiency with Microsoft Office - Excel - Word and Outlook

Location: Sugar Land, Texas, US

Posted Date: 10/15/2025