Call Handler

The Role We're looking for a compassionate and confident Call Handler to join our busy Information Team. You'll be the first point of contact for callers, offering support, reassurance, and clear next steps. The role involves handling calls, emails, and live chats, recording information accurately, and ensuring every client has a positive experience. What You'll Do Answer incoming calls and provide professional, empathetic support Make follow-up calls where needed Respond to emails and live chat enquiries Speak with people about sensitive or emotive issues Maintain accurate and detailed records Work closely with colleagues in the counselling and legal teams Manage your time effectively and meet service levels Shift Pattern This is a full-time, office-based role in Manchester with the following fixed working pattern: Sunday: OFF Monday: OFF Tuesday: 09:00 - 17:00 Wednesday: 09:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 08:00 - 16:00 Saturday: 13:00 - 21:00 Applicants must be comfortable with this schedule. What We're Looking For Excellent communication and listening skills A calm, friendly, and professional approach Resilience when handling difficult conversations Confident using IT and telephone systems Strong organisational skills and the ability to meet deadlines Previous experience in customer service or call handling (desirable) Benefits 25 days' holiday bank holidays (increasing with service) Birthday day off Profit share scheme and seasonal bonuses Pension and life insurance (enhanced with service) Health cash plan and private medical insurance (after 5 years) Free onsite 24/7 gym Cycle to Work and season ticket loan schemes Regular social events, including monthly "Fab Friday" gatherings Why Apply? This is a great opportunity if you enjoy helping people, want to be part of a supportive and friendly team, and are looking for career development in a fast-paced environment. Comprehensive training and excellent benefits are included. 50454MSR1 INDMANJ

Location: Manchester, Greater Manchester, GB

Posted Date: 10/15/2025