OutsourceZA

Helpdesk Technician

Job Location

Cape Town, South Africa

Job Description

Were seeking a talented Remote Helpdesk Technician to support our clients. If youre passionate about IT support, thrive on solving problems, and enjoy working with international teams this is for you. What Youll Do Be the first line of support via phone, email, or chat Manage and resolve tickets in our helpdesk system Troubleshoot OS, business apps, networking, and printing issues Support and administer Microsoft 365 Monitor systems and apply proactive fixes Escalate complex issues to senior engineers when needed Occasionally assist with project tasks (remote equipment setup/config) Important: All certifications will be verified. All applicants are subject to a criminal background check. Note: The position is full-time/permanent but you would be signed as a contractor. You would be invoicing your full gross salary every month and handle your own income tax. Please do not apply if this does not work for you. What Were Looking For Solid understanding of operating systems, networking, and business apps Hands-on Microsoft 365 administration experience Strong troubleshooting skills and a customer-first mindset Ability to work EST hours and stay self-motivated in a remote role Quiet, professional home workspace suitable for client calls and focused work Nice to Have Experience with helpdesk ticketing systems, RMM, or PSA tools Remote IT support experience IT certifications (Microsoft, CompTIA, ITIL, etc.) Prior experience at an MSP / IT support company

Location: Cape Town, Western Cape, ZA

Posted Date: 10/14/2025
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OutsourceZA

Posted

October 14, 2025
UID: 5431073001

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