AVS Manager, Retail Business Services

Amazon is looking for an AVS Manager in Retail Business Services (RBS). The AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists. Key job responsibilities include delivering impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists, and ensuring their satisfaction with the service. The candidate will also contribute to continuous enhancements and innovation within the service. A day in the life includes managing a team of Managers, prioritizing strategic initiatives, and providing escalation support as needed. Success will be measured by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience. About the team Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers. Basic Qualifications MBA Demonstrated success managing a team with a track record of developing a high-performing team 10 years’ experience in customer/account management, marketing, buying, or customer service delivery in related industries Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions Organizational skills including prioritizing, scheduling, time management, and meeting deadlines Written and verbal communication skills Preferred Qualifications Experience managing large cross-functional teams E-Commerce experience preferred Program management experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr

Location: Trento, Trentino-Alto Adige, IT

Posted Date: 10/14/2025