Director, Health Services

Overview For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools, and companies that make the world better every day. Location: Ottawa, ON. Hybrid, CAN Job Type: Full Time Position Overview The Director, Health Services holds primary responsibility for the delivery of health programs and success of all contracts executed within Health Services. The Director provides leadership and direction to the Health Services team by directing all aspects of internal operations, including budgeting and financial performance of the portfolio, risk management, delivery excellence and customer satisfaction, individual project management, and talent management/development of the team. The role also contributes to evolving the Health Services Line’s offerings to appeal to a wider customer base and drive growth. Responsibilities Contract Delivery Oversee all aspects of health services contracts and delivery within the HCPR contract with DND, ensuring high quality, efficient and compliant operations. Overall responsibility for revenue, gross margin, customer satisfaction and workforce satisfaction Oversee preparation for and attend Contract Progress Review meetings and Performance Incentive Fee Board meetings, as required Cultivate and maintain relationships with major stakeholders within Dept of Defence and other key organizations Develop and implement plans to grow the portfolio, to win renewals and maintain backlog Develop and implement plans to achieve growth within existing contracts Pre-Sales/BD Support Support the Marketing Group’s efforts to develop, deliver and maintain Health Services collateral Support the Health Service Line’s marketing plan in order to promote the visibility of Calian Health and thought leadership in general Attend meetings with customers, support service line presentations to customers and prospective customers Participate in opportunity capture plans Participate in bid/no bid meetings, support proposal development, participate in proposal pricing Service Line Evolution And Communications Contribute to the planning and implementation of service line modifications/expansions to attract a wider customer base in targeted sectors Contribute to the execution of competitive analysis in order to develop service offering enhancements and/or support opportunity assessments Join and participate in applicable service line-related associations Management Manage all health services delivery personnel, in some cases through subordinate managers Maintain the processes and procedures for managing contracts in the Health Service Line and recommend technology/innovations/improvements needed to support growth Help create service line annual budgets and quarterly forecasts, and track progress toward those goals Other duties as required within the context of the role. Qualifications University degree in a discipline relevant to the position, such as Business Administration, Commerce, Project Management, or an acceptable combination of education and experience 10 years of senior management experience in the delivery of contracts, projects, and/or programs 10 years of experience in the procurement and delivery of government contracts; Federal government contract experience with the Dept of Defence is desired Deep experience in fostering stakeholder relations Experience managing a contract portfolio with an annual revenue of $50M or more Experience tracking and winning business development opportunities, including proposal preparation support Experience in budgeting, forecasting, and financial tracking Experience in costing proposals Strategic vision and ability to think strategically, anticipating future consequences and trends and incorporating them into the organizational and strategic plan A clear sense of urgency to achieve results. A “can-do”, “let’s make it happen” attitude and a focus on a positive customer experience Exceptional written and oral communication skills, effectively articulates concepts and strategies to stakeholders Creative ability to identify potential new business Highly developed sense of tact, discretion, and judgement in dealing with confidential, sensitive and/or delicate matters Ability to gather, prioritize, and analyze statistical, operational, and financial data skillfully Demonstrated ability to develop and execute projects and process improvement initiatives including planning, requirement gathering, data analysis and reporting Ability to lead high-performing teams to maximize individual and team outcomes Interpersonal skills in establishing and maintaining effective working relationships with others Flexibility and calmness in dealing with managing multiple priorities and projects simultaneously with a track record of creativity and innovation in problem solving How we hire Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It\'s also an opportunity for you to gauge if a role at Calian is the right fit for you. Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self! Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity. During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help. We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines: Do your research on Calian, the department, and team you are looking to join Add a cover letter that explains why you are a good fit for this position Share a portfolio, personal websites, or links to your professional social media In your CV, highlight your key achievements - this is your time to brag Include dates! Share the timeline of your experience Stand out by tailoring your resume to each position you apply to Only apply to roles you’re genuinely interested in and that align to your experience Be prepared! Do your research on Calian, the department, and team you are looking to join View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience Prepare a list of questions to ask us Dress business casual for your interview (virtual and in person) We assess your skills and fit, you assess our fit for you We keep you updated and share expectations as we make progress in the recruiting cycle Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process Perks and benefits Flexible work hours Robust company-paid benefits Generous time off package A balanced approach to work and life Stock purchase plan RRSP program* Work from home options Related Careers Physicians Needed – Ottawa, ON, Health Services J-18808-Ljbffr

Location: Ottawa, Ontario, CA

Posted Date: 10/13/2025