FSO Manager

We are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities. This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP). Responsible for day to day activities on the ground and the primary responsibilities: • Responsible for maintaining and managing Support and Service Levels. • Responsible for timely implementation of any agreed changes in support or process. • Represent the region/country and act as SPOC for all required notifications / communications / actions / reporting. • Operational Governance – Weekly & Fortnightly Service Reviews with respective counter parts • Timely resolution of any Escalations or Issues. • Manages staff rosters for country and People management of all the staff in the country. • Request and tracking of Dispatch and Schedule visits. • Creation and tracking of any Non Standard Service Requests. Requirements: Proven experience in service management or regional operations. Strong organizational and communication skills. Advanced proficiency in English, Spanish, and Portuguese . Ability to work independently and make strategic decisions. Experience in stakeholder management and operational governance.

Location: São Paulo, BR

Posted Date: 10/9/2025