Senior Product Mgr - Technical, Amazon Music - CX Infrastructure

Overview The Amazon Music Customer eXperience Infrastructure (CXI) team is seeking a Senior Product Manager, Technical to own and drive the development of our Firefly Graph API product. This role is critical to CXI’s charter of enabling Amazon Music to deliver the best audio experience across devices and modalities, with the lowest cost and shortest time to market. Our team works to eliminate complexity for our partners, making their efforts simpler, faster, and more efficient. In this role you will spearhead our efforts to leverage Amazon’s various data services with the help of AI, to power innovative audio experiences like nothing ever seen. This is an opportunity to help shape Amazon Music’s Graph API solution for the next generation of audio experiences. Responsibilities Drive the product's long-term vision and roadmap, aligning with Amazon Music's strategic goals. Balance new feature development, performance improvements, and stability enhancements, while prioritizing initiatives for planning cycles. Expand Firefly's data graph primitives, including Audiobook integration and LLM-related features. Collaborate with engineering teams to design and implement new API capabilities, ensuring adherence to best practices. Reduce API response latency for top pages and scale GraphQL subscription capabilities. Enhance developer experience through self-service tools, SDKs, and comprehensive documentation. Partner with stakeholders across Amazon Music to align Firefly's roadmap with organizational priorities and represent the product in cross-team initiatives. Analyze API usage data, track KPIs, and report on Firefly's progress and impact to leadership. Draft documents to describe plans, goals, and solutions (PR FAQs, annual and quarterly plans, feature requirements, resourcing asks, and more). Analyze data, develop insights, and be the resident expert in understanding the relationship between Graph API KPIs, usage, stability, performance, and customer/developer satisfaction metrics. Write feature requirements, review technical designs, and collaborate across teams to craft disruptive solutions for complex problems. Conduct experiments, analyze results, and strategically develop proof of insights to steer downstream investments and strategies. Evangelize and report on the Firefly product roadmap in weekly, monthly, quarterly, and annual business reviews. Seek potential new customers for the Graph API infrastructure beyond Amazon Music. Basic Qualifications Bachelor's degree Experience owning/driving roadmap strategy and definition Experience with feature delivery and tradeoffs of a product Experience contributing to engineering discussions around technology decisions and strategy related to a product Experience managing technical products or online services Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications Experience in using analytical tools, such as Tableau, Qlikview, QuickSight Experience in building and driving adoption of new tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Based on your recent activity, you may be interested in: Posted: January 28, 2025 (Updated 4 days ago) Posted: May 30, 2025 (Updated 9 days ago) Posted: September 12, 2024 (Updated 5 months ago) Posted: November 7, 2024 (Updated 10 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr

Location: Trento, Trentino-Alto Adige, IT

Posted Date: 10/9/2025