Customer Service Specialist

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Freudenberg Sealing Technologies is a longstanding technology expert and market leader for sophisticated and novel applications in sealing technology and electric mobility solutions worldwide. Thanks to our unique materials and technology expertise, we are a proven supplier for demanding products and applications, as well as a development and service partner to customers in the automotive industries and in general industries. Some of your Benefits Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold. Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success. Flexible Work Models: We allow for flexible work models to ensure both professional and personal success. International Opportunities: Grow in your career through international exchange and global job opportunities. Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement. Customer Service Specialist Responsibilities Order Validation & Entry: Conduct order validations and entries. Order Confirmation: Confirm customer order receipt, creation, and delivery. Monitoring & Management: Monitor and track order statuses, managing claim cases and returns. Communication: Provide clear and consistent communication between customers and internal production. Customer Support: Serve as the primary contact for customers, including cases of issues or escalation. Projects & Initiatives: Support transfer projects and process improvement initiatives. Qualifications Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience. Professional Experience: Specified years of customer service experience is a plus. Skills: SAP experience. Languages: Fluent-level English, French and German. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. J-18808-Ljbffr

Location: Pinerolo, Piemonte, IT

Posted Date: 10/9/2025