Customer Care Coordinator

Customer Care Coordinator Location: Warrington Role: Temp - Permanent There is an exciting opportunity to join one of the UK's largest house builders. Fawkes & Reece are looking for a Customer Care Coordinator to join the customer care team. You will be the key point of contact for homeowners post-completion, ensuring a smooth, professional, and empathetic customer journey while coordinating defect resolution with site and contractor teams. Required: Experience working within the construction industry Strong knowledge of NHBC standards and defect management Tech-savvy Able to work independently and manage your own schedule Responsibilities Act as the main liasion between homeowners, site teams, and subcontractors Log,track, and manage customer care issues from report to resolution Monitor service levels and escalate unresolved issues as needed Apply Now

Location: Warrington, Cheshire, GB

Posted Date: 10/8/2025