Risk Manager, Mediation team

Amazon UK Services Ltd. is seeking a Risk Manager to join the EU Mediation team. The ideal candidate will be passionate about helping ensure customers make great purchase decisions and that brand owners and sellers using Amazon are successfully listing and selling their products. The role involves managing critical and high-impact disputes, using high-level judgement and critical thinking to deep dive and re-examine complex and ambiguous disputes, and collaborating with multiple internal stakeholders. Key Responsibilities Investigates, manages, and resolves high-impact and complex intellectual property issues and violations of Amazon's policies. Collaborates, supports, and influences partner teams in responding to, investigating, managing, and resolving high-impact incidents. Writes legal responses to present Amazon's view on disputes to an external and independent mediator. Analyzes existing policy and process gaps, and develops solutions to close them in collaboration with program teams. Owns and manages projects designed to improve operational and process efficiency, and helps to scale the EU Mediation program further. Basic Qualifications Fluent in English and German or French. Bachelor's degree or equivalent. Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent. Experience handling confidential information. Preferred Qualifications Professional auditing qualification, or similar risk or compliance credentials. Experience in program requirements definition, together with data and metrics leveraging to drive improvements. Business proficiency in at least one other European language. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. J-18808-Ljbffr

Location: Trento, Trentino-Alto Adige, IT

Posted Date: 10/8/2025