Selling Partner Support Associate

Overview Seller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Selling Partner Support Associate Location: Virtual Location (Chengdu, CN) Language Requirements: Chinese/English Shift Requirements: Per Business requirement About The Team: The Selling Partner Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. EEO Statement: If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Responsibilities Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. Maintains a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation, identifying trends to inform appropriate channels including improvement suggestions. Liaises with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller issues and questions. Basic Qualifications Education: 3rd level qualification preferred Language: Chinese/English 6 months experience within a customer service / contact centre environment would be an advantage Demonstrated desire to expand skills into new areas Technical savvy (Computers & Internet) with desired skills in MS Office (Excel) and browsers Business acumen in e-commerce and retail is advantageous Process improvement awareness and experience Enthusiasm and strong self-motivation Strong prioritization and time management skills with flexibility Ability to adapt to constant change with good grace Demonstrates appropriate sense of urgency and adaptability in response to changing business needs Effective communication, composure, and professional attitude Exemplary performance in quality and productivity Preferred Qualifications High energy, solution-focused with a passion for customer service. Keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets and a problem-solving mindset are critical for this role. The Seller Support Associate demonstrates end-to-end ownership of every seller interaction and proactive problem solving to provide exceptional support to sellers. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. J-18808-Ljbffr

Location: Pistoia, Toscana, IT

Posted Date: 10/8/2025